1. Introduction
Galaxy SaaS Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website galaxysaasagency.com (the "Site") or use our services.
By using our Site, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our Site
- Book a demo or consultation
- Subscribe to our newsletter or marketing communications
- Communicate with us via email or phone
- Register for our services
This information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Industry sector
- Business requirements and preferences
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and usage, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device information
- Cookie data
2.3 Third-Party Service Information
We use third-party services that may collect information, including:
- Calendly: For booking demos and consultations
- Google Analytics: For website analytics (if implemented)
- Facebook Pixel: For advertising and remarketing (if implemented)
- Google Ads: For advertising campaigns (if implemented)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To schedule and manage demo appointments
- To provide, maintain, and improve our services
- To send you marketing communications (with your consent)
- To analyse website usage and improve user experience
- To comply with legal obligations
- To prevent fraud and ensure security
- To personalise your experience on our Site
- To run advertising campaigns on Facebook and Google
- To measure the effectiveness of our marketing
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
- Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
- Legal Obligation: Processing is necessary for us to comply with the law
- Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests
5. Cookies and Tracking Technologies
5.1 This Website
The website content does not include advertising pixels, analytics scripts or embedded booking widgets. It does not set optional marketing or analytics cookies. Any necessary hosting or security cookies depend on the configuration of this hosting account.
5.2 External Services
Booking links open Calendly as a separate service. Calendly applies its own privacy and cookie controls. Google Fonts is used to deliver website typefaces; your browser connects to Google to request these files. Email and telephone links open your chosen application.
5.3 Your Choices
You can manage cookies through your browser settings. If optional analytics or advertising tools are introduced, this notice and the relevant consent controls must be updated before those tools are enabled.
6. How We Share Your Information
We do not sell your personal information. We may share your information with:
6.1 Service Providers
- Calendly: For appointment scheduling
- Email service providers: For sending communications
- Hosting providers: For website hosting
- Analytics providers: For website analytics
- CRM systems: For customer relationship management
6.2 Advertising Partners
- Facebook/Meta: For advertising campaigns and remarketing
- Google: For advertising campaigns and remarketing
6.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Contact enquiries: Retained for up to 3 years
- Marketing data: Retained until you unsubscribe or request deletion
- Demo bookings: Retained for up to 3 years
- Analytics data: Retained according to third-party provider policies
8. Your Data Protection Rights (GDPR/UK GDPR)
Under data protection law, you have the following rights:
- Right to Access: You have the right to request copies of your personal data
- Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
- Right to Erasure: You have the right to request deletion of your personal data
- Right to Restrict Processing: You have the right to request restriction of processing of your personal data
- Right to Object: You have the right to object to processing of your personal data
- Right to Data Portability: You have the right to request transfer of your data to another organisation
- Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time
To exercise any of these rights, please contact us at sales@galaxysaasagency.com
9. International Data Transfers
Your information may be transferred to and processed in countries other than the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission
- Data Processing Agreements with service providers
- Adequacy decisions by the UK Government
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.
11. Security of Your Information
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and hosting
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
13. Marketing Communications
With your consent, we may send you marketing communications about our services. You can opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at sales@galaxysaasagency.com
- Adjusting your preferences in your account settings (if applicable)
14. Facebook and Google Advertising
We may use Facebook Pixel and Google Ads conversion tracking to:
- Measure the effectiveness of our advertising campaigns
- Show you relevant advertisements on Facebook and Google
- Build audiences for future marketing
- Retarget website visitors with relevant ads
You can opt out of personalised advertising by:
- Facebook: Visit Facebook Ad Preferences
- Google: Visit Google Ad Settings
- Your Choices: Visit Your Online Choices (EU/UK)
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Galaxy SaaS Agency
124 City Road
London, EC1V 2NX
United Kingdom
Email: sales@galaxysaasagency.com
Phone: 07572224813
17. Supervisory Authority
If you are located in the UK or EU and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority:
UK: Information Commissioner's Office (ICO)
Website: https://ico.org.uk/